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MG TD TF 1500 - Overseas parts to Oz.

I ordered parts from NTG in England and British Parts in the US on the 13th June. The parts from US have arrived but nothing from NTG. They don't respond to my email and the 'Track order' has remained the same since the 13th. Has anyone had trouble with this supplier?
Regards, Don
Donald J Walker

Does track order show it's already with the shipping company?
In that case, there may be no update because it's in transit somewhere or the handover from one country to the other (IT wise) has not worked smoothly.
Little the shop can do about it at this stage, and 1 week is not much given the distance. I have shipped stuff from UK to Asia a few times and it usually takes longer than that. Including no update on the tracking and then suddenly "delivered"

Rgds, Mike
Mike Fritsch

I have used them and several other UK suppliers without any problems, delivery times have usually been pretty good, sometimes very good. 7 days isn’t excessive for freight. Mail is often quicker but mass and size are limited.
I do have another strategy, I am over here on holiday and busily collecting a small mountain of TF bits to max out our luggage allowances for the trip home!
Chris
C I Twidle

If you need more Chris, let me know because I have a number of spares that I acquired in error, or came as part of a job lot, etc.
Dave H
Dave Hill

NTG is a respected company. I wouldn't worry. You may have to call if they don't respond to email but I'm sure they will do what they can to track the order.
Steve Simmons

All fixed thanks to their 'online' help.
Donald J Walker

All sorted Don--good
Interesting that lately std. post from the UK hasn't been showing a tracking number and if it does it seems to only show the dispatch location and takes ages to update online
I've had packages delivered and then next day all the details get updated online
Even US postal has stretched out a bit lately
I used to get stuff in 3-4 days but it's more like a week now for me here in Tassy
Tracked my last package and it was 2 days from the States to Melbourne and 4 days to here from Melb.----Good old Australia Post
William Revit

This thread was discussed on 21/06/2018

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